Support

Make sure the phone number is in international format with a leading "+". If the code does not arrive within a minute, tap "Resend" and try a different delivery channel (SMS, WhatsApp or Email).

If none of the channels work, contact us with your phone number and we'll help.

A Helios account can be active on only one device at a time. If you changed your phone or reinstalled the app, the binding stays on the old device and needs to be reset.

Email us at admin@helios.app with your Account ID or phone number — we'll release the account and you'll be able to log in from the new device.

On the login screen tap "Forgot password?", enter your phone or email, receive a confirmation code and set a new password. The password must be at least 8 characters and contain both letters and digits.

Every points operation is recorded in the SP History tab in the app. If a transaction is missing or the amount looks wrong, send us your Account ID, the date and a short description of the operation — we'll investigate.

The referral link is created when the new user registers with your code, and the reward is paid out after they complete their first redemption at a partner vendor.

If you believe your friend registered and redeemed but no reward was credited, message us and we'll look into it.

Open Profile → Edit Profile → Delete account, and confirm with your current password. Deletion is irreversible: the profile, history and points will be permanently removed.

Check that: 1) notifications for Helios are allowed in iOS / Android system settings; 2) in-app notifications are not disabled (Profile → Notification settings); 3) you have an active internet connection.

If everything is enabled and pushes still don't arrive, contact us and we'll check your FCM token state.